Rabot Hotel from hotel chocolat
Terms & conditions
By using this website and Rabot Hotel from Hotel Chocolat online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Rabot Hotel. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Rabot Hotel.
1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Terms & Conditions.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.
You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
2. Paying for your booking
A three night deposit is required at the time of booking to guarantee the reservation. The balance of the stay is payable on arrival at the hotel (at Christmas and/or New Year the balance is payable 60 days in advance).
Any extra costs incurred during your stay, must be paid at the hotel when you checkout. Cash, credit or debit cards are welcome in settlement of your hotel account. Cheques are not accepted as payment.
All prices are quoted, and payment is taken, in US Dollars and exclude the 10% Saint Lucia Government tax and the daily government levy of $6 per person per night
3. Invoice
An invoice will be provided at the hotel on departure. Please be aware that VAT is charged at 10% in Saint Lucia and any retail store purchases incur a 12.5% VAT charge.
4. Price changes
We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.
5. Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing by post or by email to reservations@hotelchocolat.com as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.
6. Cancellations by guests
As a small hotel, unexpected cancellations can make a big impact to us. Please therefore give us as much notice as possible if you intend to cancel your booking. Regrettably we have to make a charge equivalent to three nights of accommodation if we are advised less than 21 days before the intended arrival date. Similarly we have to charge three nights’ accommodation if you have to leave us before your intended departure date. We strongly recommend you take out travel insurance to cover you for the cost of the above cancellation scenarios.
7. Cancellations and changes made by us
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
8. Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.
9. Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
10. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
11. Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.
Should you be dissatisfied with any aspect of the service provided by Hotel Chocolat Estates, Saint Lucia, you can bring it to our attention by writing to: Hotel Chocolat Estates, Rabot Estate, Soufriere, Saint Lucia, West Indies.
Complaints brought to our attention will normally receive a response within 7 working days.
12. General Information
Prices & Availability: For real-time prices and room availability for the Rabot Hotel Saint Lucia, please call Reservations on 00 44 844 544 1272. All prices are quoted in US Dollars and exclude Saint Lucia Government tax at 10% and the daily government levy of $6 per person per night.
Checking-in: Your room(s) will normally be available at 15:00. If you plan to arrive later than 22:00, please advise the hotel directly by calling the number given on your booking confirmation.
Check out is required by 12.00. If you wish to extend your check out time please inform reception on check in and we will endeavour to make provisions to accommodate you.
Parking: Onsite parking is available on a first come first served basis. Rabot Hotel Saint Lucia does not accept any liability for any damage or theft to vehicles parked in the car park.
Taxes: All prices exclude Saint Lucia Government tax at 10%, and the daily government levy of $6 per person per night which is due on arrival at the property.
Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.
13. Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
14. Our liability to you
We accept liability for, and totally restricted to, services properly booked in accordance with these Terms & Conditions current at the time of booking. We cannot accept any other form of liability. Unfortunately errors do occur, so we reserve the right to make any corrections to advertised and/or confirmed prices.
15. Children Policy
Due to the steep terrain and positioning of the hotel, we regret that it is suitable for adults only.
Updated July 2024
Project Chocolat from hotel chocolat
Terms & conditions
By using this website and Project Chocolat online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Project Chocolat Saint Lucia. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Project Chocolat.
1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Terms & Conditions.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference.
You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
2. General information
2.1. Not wheelchair accessible
2.2. Travellers should have a moderate physical fitness level to take part in the Tree to Bar experience
2.3. Experiences are not suitable for children under 8 years old
2.4. You must arrive for your experience with good time, ensuring you are not late.
2.5. The experiences will have a maximum of 60 participants
2.6. Transportation from your destination in not included
2.7. Lunch is included in the price of the Tree to Bar experience, but lunch is not included in the price of the Bean to Bar experience
2.8. Tree to Bar tour is not included in the Bean to Bar Experience
2.9. Booking and general enquiries relating to Project Chocolat should be directed to hello@projectchocolat.com / +1 758-459-7966
3. Cancellations
You can cancel up to 24 hours in advance of the experience for a full refund. For a full refund, you must cancel at least 24 hours before the experience’s start time. If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 24 hours before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time. This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund. This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
3. Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at Project Chocolat, giving reasonable advance notice.
4. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Project Chocolat.
5. Complaints
If you are dissatisfied with any aspect of your experience you should bring the problem or issue to the attention of the duty manager at Project Chocolat as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the Manager of Project Chocolat. Any complaints arising out of your time at Project Chocolat that are not brought to our attention during your time on site are unlikely to receive the same level of attention if made retrospectively.
Should you be dissatisfied with any aspect of the service provided by Hotel Chocolat Estates, Saint Lucia, you can bring it to our attention by writing to: Hotel Chocolat Estates, Rabot Estate, Soufriere, Saint Lucia, West Indies.
Complaints brought to our attention will normally receive a response within 7 working days.
6. Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for you to take part in experiences at Project Chocolat.
7. Our liability to you
We accept liability for, and totally restricted to, services properly booked in accordance with these Terms & Conditions current at the time of booking. We cannot accept any other form of liability. Unfortunately errors do occur, so we reserve the right to make any corrections to advertised and/or confirmed prices.
Updated July 2024
GENERAL Terms & Conditions
For the transactions set out above, the below terms and conditions also apply. In addition, the terms and conditions above also apply and if there is any conflict between the terms and conditions below and those set out above, the terms and conditions above shall take precedence.
1. Access to and Use of Our Site
1.1Â Â Access to Our Site is free of charge.
1.2Â Â It is your responsibility to make any and all arrangements necessary in order to access Our Site.
1.3  Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
2. Intellectual Property
These Terms and Conditions, all content included on Our Site, unless, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is Our property. By continuing to use Our Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Our Site without written permission from Our authorised representative.
3. Communication and Contact Details
3.1Â Â If you wish to contact us with general questions, cancellations or complaints, you may contact us by telephone at +1-758-4597966, by email at reservations@thehotelchocolat.com for Rabot Hotel or help@projectchocolat.com for Project Chocolat, or by post at Hotel Chocolat Estates Ltd, Rabot Estate, Soufriere, Saint Lucia, West Indies
4.  Complaints and Feedback
4.1Â Â We always welcome feedback from Our guests and customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
4.2Â Â All complaints are handled in accordance with Our complaints handling policy and procedure, available from help@hotelchocolat.com
4.3Â Â If you wish to complain about any aspect of your dealings with Us, please contact us in one of the following ways:
4.4Â Â In writing, addressed to The General Manager, Hotel Chocolat Estates Ltd, The Rabot Estate, Soufriere, Saint Lucia, West Indies;
4.4.1Â Â By email, addressed to reservations@thehotelchocolat.com
4.4.2Â Â Using Our contact form, Â here.
4.4.3Â By contacting Us by telephone on +1-758-4597966
5. How We Use Your Personal Information (Data Protection)
5.1  All personal information that We may collect (including, but not limited to, your name, address, email address, recipient details and telephone number) will be collected, used and held in accordance with the provisions of applicable data protection legislation and in accordance with our Privacy Policy here.
5.2 By submitting your personal information through our website and ticking the box to confirm you agree to our Terms and Conditions, you are giving your consent for us to send you marketing communications from the Hotel Chocolat Group.
5.3Â Â As further described in the Privacy Policy we may use your personal information to:
5.3.1Â Â Provide Our Goods and services to you;
5.3.2Â Â To organise and facilitate the supply of our Goods and services to you;
5.3.3Â Â Process your Order (including payment) for the Goods or services; and
5.3.4  Inform you of new products and/or services (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
6. Use of Our Site
6.1Â Â You may not use Our Site for any of the following purposes:
6.1.2Â Â disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
6.1.3Â Â transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
6.1.4 interfering with any other person’s use or enjoyment of Our Site; or
6.1.5Â making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission
6.2Â Â You will be responsible for Our losses and costs resulting from your breach of clause 6.1.
6.3Â Â You may link to Our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.
6.4Â Â Our Site must not be framed on any other website.
6.5Â Â Our Site provides links to other websites for your information. If you use these links, you will be redirected away from our website. We therefore do not endorse or make any representations about third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked via Our Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.
7.  Other Important Terms
7.1  The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
7.2  If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
7.3Â Â No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
7.5  We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.
7.6Â Â Nothing said by any sales person on Our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any Goods offered for sale by Us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
8. Law and Jurisdiction
8.1Â Â These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
8.2Â Â Any disputes concerning these Terms and Conditions, the relationship between you and Us, the Goods or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Updated July 2024
